PF
PEARL F
1 reviews | Active since Aug 2019
21 Aug 2019, 08:50
Sure Data Trace & Sanlam *******- ********
I am writing on behalf of my husband. Last year he was contacted by Sure-data trace informing him that he had money due to him from his pension fund. We have filled out the documents required & emailed it to them more than once. He was promised payment on ***x date & then promised again & again until finally a consultant said we must contact Sanlam. The contact numbers given to us for Sanlam were incorrect. We have dealt with 3 different consultants at Sure data trace which I assume staff keep leaving & someone new takes over the query that has no clue on what is going on. My husband received another sms saying he has money owed to him. Can someone please respond to this query!!!
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Replies (2)
Sanlam's replyOfficial
21 Aug 2019, 09:37Good day Pearl
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply21 Aug 2019, 09:37
Official
Good day Pearl
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's replyOfficial
23 Aug 2019, 09:34Good day Pearl We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Regards
Client Relations
Regards
Client Relations
Sanlam's reply23 Aug 2019, 09:34
Official
Good day Pearl We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Regards
Client Relations
Regards
Client Relations