CP
Collen P
1 reviews | Active since Mar 2023
02 Mar 2023, 12:49
Sunlum umbrella fund deceased estate.
I am sending this complaint regarding my brother's estate.
We have been going in and out with sunlum claim since 2014 till today 02.03.2023 and the death claim is not yet finalised we have summited all the relevant requested documents.
I am pleading with your task team to assist with this matter to be prioritised.
I will really appreciate your feedback and support on this matter.
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
02 Mar 2023, 13:19 Good day Collen
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply02 Mar 2023, 13:19
Official
Good day Collen
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
03 Mar 2023, 09:18Good day Collen
We have received confirmation that you have been contacted. Further feedback will be provided to you by Sanlam Corporate.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted. Further feedback will be provided to you by Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply03 Mar 2023, 09:18
Official
Good day Collen
We have received confirmation that you have been contacted. Further feedback will be provided to you by Sanlam Corporate.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted. Further feedback will be provided to you by Sanlam Corporate.
Regards
Sanlam Client Care
CP
Collen P's updateReviewer Update
07 Mar 2023, 14:08Good day
I hope you all well.
Just want to know how long does it takes to get a response from sanlum cooporate
I hope you all well.
Just want to know how long does it takes to get a response from sanlum cooporate
CP
Collen P's update07 Mar 2023, 14:08
Reviewer Update
Good day
I hope you all well.
Just want to know how long does it takes to get a response from sanlum cooporate
I hope you all well.
Just want to know how long does it takes to get a response from sanlum cooporate
Sanlam's replyOfficial
07 Mar 2023, 16:01Good day Collen
We have received confirmation that you have been contacted.
Regards
Sanlam Client Care
Sanlam's reply07 Mar 2023, 16:01
Official
Good day Collen
We have received confirmation that you have been contacted.
Regards
Sanlam Client Care
CP
Collen P's updateReviewer Update
11 Apr 2023, 12:22Good day
Yes They have contacted me and thank you for the feedback, I really appreciated. honestly the cooperate took time and its frustrating, we were hoping that positive outcomes will pop up because this is a very long case i mean from 2014 till now going up and down.
We are unfortunately losing the house because we thought Sanlam will understand the situation because we have been bagging to finalize and priorities this matter.
we really pleading this the Trustees to put their shoes in this matter and understand how frustrated it is to loose the my brother legacy hence the money is there to save his plan
please.
Yes They have contacted me and thank you for the feedback, I really appreciated. honestly the cooperate took time and its frustrating, we were hoping that positive outcomes will pop up because this is a very long case i mean from 2014 till now going up and down.
We are unfortunately losing the house because we thought Sanlam will understand the situation because we have been bagging to finalize and priorities this matter.
we really pleading this the Trustees to put their shoes in this matter and understand how frustrated it is to loose the my brother legacy hence the money is there to save his plan
please.
CP
Collen P's update11 Apr 2023, 12:22
Reviewer Update
Good day
Yes They have contacted me and thank you for the feedback, I really appreciated. honestly the cooperate took time and its frustrating, we were hoping that positive outcomes will pop up because this is a very long case i mean from 2014 till now going up and down.
We are unfortunately losing the house because we thought Sanlam will understand the situation because we have been bagging to finalize and priorities this matter.
we really pleading this the Trustees to put their shoes in this matter and understand how frustrated it is to loose the my brother legacy hence the money is there to save his plan
please.
Yes They have contacted me and thank you for the feedback, I really appreciated. honestly the cooperate took time and its frustrating, we were hoping that positive outcomes will pop up because this is a very long case i mean from 2014 till now going up and down.
We are unfortunately losing the house because we thought Sanlam will understand the situation because we have been bagging to finalize and priorities this matter.
we really pleading this the Trustees to put their shoes in this matter and understand how frustrated it is to loose the my brother legacy hence the money is there to save his plan
please.
Sanlam's replyOfficial
11 Apr 2023, 13:45Good day Collen
We have alerted the relevant department of your latest message.
Regards
Sanlam Client Care
We have alerted the relevant department of your latest message.
Regards
Sanlam Client Care
Sanlam's reply11 Apr 2023, 13:45
Official
Good day Collen
We have alerted the relevant department of your latest message.
Regards
Sanlam Client Care
We have alerted the relevant department of your latest message.
Regards
Sanlam Client Care
Sanlam's replyOfficial
12 Apr 2023, 15:03Good day Collen
We have received confirmation that your complaint has been acknowledged again and that you will receive further feedback.
Regards
Sanlam Client Care
We have received confirmation that your complaint has been acknowledged again and that you will receive further feedback.
Regards
Sanlam Client Care
Sanlam's reply12 Apr 2023, 15:03
Official
Good day Collen
We have received confirmation that your complaint has been acknowledged again and that you will receive further feedback.
Regards
Sanlam Client Care
We have received confirmation that your complaint has been acknowledged again and that you will receive further feedback.
Regards
Sanlam Client Care