Summer clothing quotations
I'm not happy about my experience with sanlam trust recently. I made quotations as usually do if I need anything regarding my son's needs so last week I send quotations for summer clothing amounted to 3900 and after 2 to 3days they send only 714 my problem now is what can I buy with that amount for a seven years old I tried asking but no one is willing to help the person I thought he would answer as she help me before he/she send a rude email thanks
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Replies (5)0
Replies (5)
Sanlam's replyOfficial
18 Oct 2019, 11:17Good day Buyiswa We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Regards
Client Relations
Sanlam's reply18 Oct 2019, 11:17
Official
Good day Buyiswa We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Regards
Client Relations
Sanlam's replyOfficial
18 Oct 2019, 12:11Good day Buyiswa
We were informed that a consultant has sent you an e-mail. The detail you provide we are unable to trace any records. We would appreciate if you respond to them by e-mail.
We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Client Relations
We were informed that a consultant has sent you an e-mail. The detail you provide we are unable to trace any records. We would appreciate if you respond to them by e-mail.
We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Client Relations
Sanlam's reply18 Oct 2019, 12:11
Official
Good day Buyiswa
We were informed that a consultant has sent you an e-mail. The detail you provide we are unable to trace any records. We would appreciate if you respond to them by e-mail.
We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Client Relations
We were informed that a consultant has sent you an e-mail. The detail you provide we are unable to trace any records. We would appreciate if you respond to them by e-mail.
We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Client Relations
's updateReviewer Update
18 Oct 2019, 12:17Ok I did send them the id number of a child as they encouraged me to do so in order for them to be able to find information in their system, I'm surprised now when you say they didn't find anything thank you
's update18 Oct 2019, 12:17
Reviewer Update
Ok I did send them the id number of a child as they encouraged me to do so in order for them to be able to find information in their system, I'm surprised now when you say they didn't find anything thank you
's updateReviewer Update
18 Oct 2019, 12:53Thank hello Peter they did call and I'm very happy with the lady who gave me an explanation on the matter, she did very well I'm happy now
's update18 Oct 2019, 12:53
Reviewer Update
Thank hello Peter they did call and I'm very happy with the lady who gave me an explanation on the matter, she did very well I'm happy now
Sanlam's replyOfficial
18 Oct 2019, 14:24Good day Buyiswa
W are thrilled that the experience has been joyous now and will convey your message to the consultant.
Regards
Client Relations
W are thrilled that the experience has been joyous now and will convey your message to the consultant.
Regards
Client Relations
Sanlam's reply18 Oct 2019, 14:24
Official
Good day Buyiswa
W are thrilled that the experience has been joyous now and will convey your message to the consultant.
Regards
Client Relations
W are thrilled that the experience has been joyous now and will convey your message to the consultant.
Regards
Client Relations