Suf withdrawal claim been ongoing for over 10 months

I resigned on the 28 of August 2023 from sanlam sky and app**** for the suf withdrawal from the 16 of October using the mount frere in branch desk agent who apparently never submitted my phone even that I found out during the 14 of December 2023 after I called the payroll department and spoke to to Mr Simphiwe dlamini who at the time sent me the form to fill again and send back to him which I did and waited for communication back from which he sent me via email that was telling me I'm being investigated which wasn't a problem as I understood it was protocol...but after months of waiting I decided to call on every number I could find online that was from sanlam to find out how my claim was going and everytime I called the would always tell me they were waiting on Mr Ernest ntaba to respond on emails they sent him to confirm my exit date then from there it went to me being under investigation for ***** which I had to also call to find out with out being informed via email as how far the claim was going after some months I found a number that led me to speak to a person that was in charge of the investigations who went by Mr Sello who informed me that the investigation was done the was closed as they found no *****ulent activities in my work....after that was done I tried to contact Mr E Ntaba and informed of this and as per procedure he told he need an email from that department confirming that not a heresy from me....after that I waited for a month again and called to find out now that I was being investigated for employer debt which was also cleared as I called the commission debt department and was told that the investigation was closes and I didn't owe my employer but still no word of communication was being sent out to me instead I've had to seek the answers myself and now I've recently asked my former manager from sanlam sky to assist me as I am now exhausted from trying to get the claim sent through and all departments claimed to be waiting for Mr Ernest ntaba to respond so they can proceed now I can't seem to get hold of Mr Ntaba on the phone anymore and I really don't know what to do going forward anymore...I have exhausted all resources including the email in trying to contact him...

This treatment that I am receiving is really painful honestly because internal clients of the same company get way better treatment that I do as a former employee..... I absolutely have no words to describe my disappointment in sanlam sky