BH
Billy H

1 reviews | Active since Jan 2019

22 Jan 2019, 09:23

such a shame!!!

When you loose someone it can be a tough journey, especially when you have to deal with Sanlam. They treat you like a ********, in my case my father passed away and he left some money behind for his family, he made payments every month to make sure we will be ok when he is gone. since Sanlam phoned me to say there is money left behind its been nothing but a struggle what a lousy system is it that they have. they keep on requesting documents ive already send and i have all my emails for proof. they make promises they cant keep promising me dates they cant do. such a shame companys like this exist.

0
Replies (3)
Sanlam
Sanlam's reply22 Jan 2019, 09:58
Official
Dear Billy 

We are sorry to learn of your loss. Please accept our condolences. We acknowledge receipt of your complaint. This is unfortunate to hear. We will arrange for your complaint to be investigated.

Regards
Client Relations

Best regards,

BH
Billy H's update22 Jan 2019, 11:10
Reviewer Update
I just received a call from Sanlam, they said they will finalize everything by friday so happy about that. ill update on hello peter once they are done
Sanlam
Sanlam's reply22 Jan 2019, 11:35
Official

Thank you for the update.

Best regards,