Substandard Customer service

For the past 3 weeks I had experienced very awful, frustrating and unprofessional treatment from all the SanlamSky employees I have engaged with during this period, including their complaint department.They are blatantly refusing to pay out a claim of which we had to borrow just so that we could bury my uncle in dignity. I had paid the policy for almost 5 years and now they refuse to pay for no valid reason.