Submitted death claim for my passing mother on the 2nd and was told they were missing documents before the claim can be payed out.By the 5th we submitted the missing documents and check with them if they received the documents and they confirm

After submitting all the documents on the 5th and confirmation from sanlam still even today we didn't received any payment from them we had to proceed with the funeral without the money that was suppose to assist in the funeral. Policy number ********** 8X7 up until today still haven't received the payment that was suppose to assist with the funeral when I call to find out im told everything is submitted to claim department and when ask for the claims department telephone numbers they refuse to give me those numbers. Now my father is sitting at home starving cause he used the money that was suppose to take care of him to bury his wife because sanlam is dragging its feet to pay the claim.

I hope they are happy now when one soul is suffering because of their ***********.