RV
Rudolf V

1 reviews | Active since Mar 2012

15 Jan 2025, 08:38

Stuck in the Passed

Beware of this company how they do business. They did not change from 1989. In 1989 they wrote me a saving policy for 35 years, that would only payout R90k. In 1994 just before I got married I started question why it was R35 years and not 10years like I requested. In short their sales rep went and change the term to 35 years. I took some of the money that I had paid in, for the marriage after that they did a lot of funny things with weird explanation and the just cancelled the polish. My take on that was, because of the ***** their rep did and they want to cover it up they cancelled the policy . Fast forward to today, and they again just cancelled my Sanlam Reality. They refuse to give a link where one may pay in, and always want to do debietorders, without catering for people that do not always get paid into a bank account. If Sanlam really cared about its clients it would have made a plan to retain as may as possible. And to try to milk their clients.

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Replies (2)
Sanlam
Sanlam's reply15 Jan 2025, 09:00
Official
Good day Rudolf

We are sorry to hear of your dissatisfaction with our service.  We have escalated your complaint to Sanlam Reality to get in touch with you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply15 Jan 2025, 14:41
Official
Hi Rudolf

We have received feedback that you have been contacted and that you are being assisted.

Regards
Sanlam Client Care