Struggling with claims to be paid out

Im struggling with claims since 11 June 2025. I have a "Mediclinc Extender Gap Cover". I have admitted my baby to Mediclinic and obviously had to pre-pay an amount in order for them to assist us. When I took out the cover, I was told that I can claim back to admission costs afterwards, but I am struggling so much right now. I have 2 claims pending and I need the money. The 1st admission was 25 March 2025 and the 2nd admission was 17 May 2025.