Struggling with claim reimbur*****t for the 5th month now

I have submitted a claim in June 2025, but Im struggling with being reimbursed. I have a gap claim mediclinic extender, for when I do go to a mediclinic, that those costs be covered, but now Im being told it wasn't after hours. I took my child to the hospital on a Saturday, as our GP is not open on a Saturday - is it expected that I should put my child`s life at risk just to wait for after hours, whilst my child is vomiting?! Seeing that all calls are recorded, can you please go back to the recordings because I was explained that I can go the mediclinic and then just claim back, I was not told about after hours or any such things. I am waiting in anticipation for the monies to be paid out please, as I need it urgently, I dont have money just laying around.