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Gezina M

1 reviews | Active since Jul 2016

07 Nov 2024, 12:06

Struggling for Timely Assistance on Urgent SUF Withdrawal Request with SCCC!

Hello! I’m reaching out to connect with a Sanlam Corporate Client Care representative as soon as possible. I hope to receive an update soon with the range of contact options available, including the web portal, email, and WhatsApp. I submitted my resignation withdrawal and part transfer to my RA on 18 October and eagerly await feedback on the payment progress. The timing is essential, as I’m excited to be finalizing a new property purchase and need to secure these funds by mid-December. I’d be grateful for any assistance in expediting this process. Thank you so much!

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Replies (9)
Sanlam
Sanlam's reply07 Nov 2024, 12:50
Official
Good day Gezina   
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
 
 Regards
 Sanlam Client Care
GM
Gezina M's update08 Nov 2024, 13:33
Reviewer Update
Hi there! I noticed there hasn't been an update on my complaint yet, so I'm checking on the progress. I'd love to see this resolved as soon as possible, and I appreciate your help in moving it forward. Could you please let me know the expected turnaround time for escalated complaints? Thank you!"
Sanlam
Sanlam's reply08 Nov 2024, 13:59
Official
Good day Gezina   
We are following up with Sanlam Corporate.
 
Regards
Sanlam Client Care
GM
Gezina M's update08 Nov 2024, 15:07
Reviewer Update
I received an email about the transfer only, not the cash payout progress! Can someone please phone me on ***?
GM
Gezina M's update11 Nov 2024, 11:39
Reviewer Update
Still no proper reply. Just another client who's just another number with Sanlam!
Sanlam
Sanlam's reply11 Nov 2024, 11:58
Official
Good day Gezina

We are sorry to hear this.

We have again followed up on the matter with Sanlam Corporate.

Regards
Sanlam Client Care
GM
Gezina M's update15 Nov 2024, 10:00
Reviewer Update
After submitting the ROT on Tuesday, 12/11, as requested, I have yet to receive a response. I trust everything was received in order, and I sincerely hope my cash payout will be processed by the end of November at the latest.

The delay is causing significant stress, as any further hold-up could jeopardise the property purchase I’m pursuing and potentially lead to a breach of contract. I genuinely wish to avoid escalating matters further and am hopeful we can resolve this promptly and amicably.

It’s concerning that communication has been lacking even after you escalated my complaint. This does not align with Treating Customers Fairly (TCF) principles. I kindly urge you to prioritise this matter and provide an update as soon as possible.

I appreciate your understanding and look forward to hearing from you soon.
Sanlam
Sanlam's reply15 Nov 2024, 10:20
Official
Hello Gezina

Thank you for your message.

We are sorry that this matter has not yet been finalised and have again reached out to Sanlam Corporate for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply25 Nov 2024, 13:21
Official
Good afternoon Gezina

We have received feedback that Sanlam Corporate has been in touch with you and that they are busy assisting you with this matter.

Regards
Sanlam Client Care