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Rori

1 reviews | Active since Jul 2022

23 May 2023, 07:49

Struggle when withdrawing funds

Submitted a claim for my Preservation funds on the 12th of May 2023. To date, my monies are still invested in the market and I have not had anyone contact me regarding any issues - even sent a follow up email on the 19th, still nothing!! I'm so disappointed in their services - I don't know Sanlam to be like this

0
Replies (6)
Sanlam
Sanlam's reply23 May 2023, 08:50
Official
Good day Rori

We apologise for the negative service experience.  Please send us either your ID or member number via a private message so that we can assist you.

Regards
Sanlam Client Care

Best regards,

R
Rori's update23 May 2023, 09:12
Reviewer Update
Member number ***0
Sanlam
Sanlam's reply23 May 2023, 09:42
Official
Thank you for the information. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care

Best regards,

Sanlam
Sanlam's reply23 May 2023, 14:08
Official
Hi Rori

We have received confirmation that you have been contacted and that you are being assisted.

Regards
Sanlam Client Care

Best regards,

R
Rori's update29 May 2023, 08:21
Reviewer Update
It's a shame I had to complain to get assisted. Acknowledging my complaint doesn't mean my withdrawal has been processed faster sadly
Sanlam
Sanlam's reply29 May 2023, 11:17
Official
Good day Rori

Thank you for your feedback. 

Kind regards 
Sanlam Client Care

Best regards,