Struggle to get help from Assupol

I try this morning for two hours to get through to Assupol to do enquiry on a cashback of a policy when I finally get through I was transfer from one department to another up until a R100 airtime is depleted I pu the airtime on just before I start phoning Assupol Why must clients of Assupol always struggle to get through to Assupol to do an enquire or to followup on recent emails sent to Assupol I don't even know if my email regarding my cashback is received I assume that as usual I going to wait and wait forever before I will get help the past years me just as lots of my colleagues has several bad experiences with service from Assupol Good products but bad after sales Jan Britz