Struggle reactivating policies

I am written this review from a rather not disappointed but annoyed point, after being a client for years I am astonished at the level on incompetency Assupol customer/sales department has, Last year after covid-19 hit us hard financial wise I could not afford my polices which resulted in them being cancelled or lapsed . 4 days ago I took the phone and wanted to reactivate my polices and I was told I had to start a new one altogether, Fine let's do that, No I'm told you have reached "customer what what" they cnt help me over the phone an agent should come to me personally ( in this covid-19 life I asked) so I refused to have someone come to my house to do something that we can do on the phone. Still in that phone call it was concluded that someone would call me to assist. A lady called me 30 min took my ID only to tell me that her system is slow or has stuck she cnt help me. 2 hours later a gentleman phoned me same thing and he said he would call me back. 3 days later I am still waiting to be called so that I can get my policies in order. If this is not Astonishing customer service then I dnt know.