FT
Francois T

1 reviews | Active since Jul 2015

07 Jan 2025, 15:35

Stop sending me email/sms communications!

I am no longer a Sanlam client. Haven't been since December 2023. I still receive emails and sms with promotional content and asking me to log into my dashboard. I have sent MULTIPLE emails over the last year and the only time I actually got a useful response, it was to tell me that I have been removed from the communication lists, but there are pre-processed communications that I cannot be removed from as it's an automated system and I need to wait for them all to finish sending. This is a bull**** excuse. I have also logged into my old account and opted out of ALL communications, but this seems to be a **** feature that doesn't actually do anything. I have also rep**** STOP to the sms I've received over the year and this too, seems to be a **** feature to make things look compliant with the law.

So here it is again, I DO NOT WANT TO RECEIVE ANYMORE COMMUNICATIONS FROM SANLAM! Please delete my account! I have asked for it to be deleted but still no response. The amount of 1 star ratings on this site for your company speaks volumes.

0
Replies (6)
Sanlam
Sanlam's reply07 Jan 2025, 15:45
Official
Good day Francois

We are sorry to learn that you are still receiving communications from us and would like to assist.

We will be sending you a private reply.

Regards
Sanlam Client Care
FT
Francois T's update14 Jan 2025, 10:38
Reviewer Update
After being asked privately to provide examples of the communications I am still receiving, and being reassured both here and via email that I have been opted out of ALL communications, I have just received 2 more this morning.

I am going to say this again, and I ask you to please read carefully.

REMOVE MY ACCOUNT FROM YOUR SYSTEM!

I do not want to be able to log in, recover my password, be able to receive any communications, ask for historical information, nothing! I have not been a client since December 2023.
Sanlam
Sanlam's reply14 Jan 2025, 11:04
Official
Good day Francois

We apologise for this.  Please let us know what communication you are still receiving so that we can take it up with the relevant department.

Regards
Sanlam Client Care
FT
Francois T's update14 Jan 2025, 11:15
Reviewer Update
  • Sanlam Credit Solutions
  • Sanlam Dashboard SMS

I've reported the emails as spam and blocked the accounts. Please just fix the SMS.
Sanlam
Sanlam's reply14 Jan 2025, 11:17
Official
Thanks Francois

We will investigate this and get back to you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply14 Jan 2025, 12:48
Official
Hi Francois

We have received further feedback that the relevant team has been in touch with you regarding your complaint.

Regards
Sanlam Client Care