stop raiding my account

Item: Sanlam
Rating: 1

I took out a Sanlam sky funeral policy many years ago, my husband passed away in december 2015 and when I claimed I told the lady that I would not be able to keep the policy going as my husband was the breadwinner.

The benefit was paid into my bank account and since then Sanlam has made debit order deductions from my account regularly if there was money in the account and if there was'nt my account was overdrawn due to unpaid charges.

I would like this to stop and expect a refund soonest

Imagine the embarassment when I wanted proof of account from the bank today and I was told it was not possible as my account is overdrawn

Helpful (0)

Replies (4)

Sanlam's replyOfficial

01 Feb 2018, 13:57

Good day

We acknowledge receipt of your complaint and will arrange for further investigation.

Kind Regards,

Client Relations

Sanlam's reply01 Feb 2018, 13:57

Official

Good day

We acknowledge receipt of your complaint and will arrange for further investigation.

Kind Regards,

Client Relations

's updateReviewer Update

02 Feb 2018, 16:20

I dispute the allegation that I agreed to this, it would have been very idiotic of me since I have no income or means of support so please provide me with the alleged proof

's update02 Feb 2018, 16:20

Reviewer Update

I dispute the allegation that I agreed to this, it would have been very idiotic of me since I have no income or means of support so please provide me with the alleged proof

Sanlam's replyOfficial

05 Feb 2018, 08:06

Thank you for your post we will forward it to our Sanlam Sky department for further handling.

Sanlam's reply05 Feb 2018, 08:06

Official

Thank you for your post we will forward it to our Sanlam Sky department for further handling.

Sanlam's replyOfficial

06 Feb 2018, 14:17

Thank you for your post we will refer it to Sanlam Sky.

Regards,

Client Relations

Sanlam's reply06 Feb 2018, 14:17

Official

Thank you for your post we will refer it to Sanlam Sky.

Regards,

Client Relations