Still waiting on Sanlam Trust

I am still not happy with your response Sanlam for last week you called me stating that the first week of September the funds will be in my account and the administrator will approve it last week and yet when I do a follow up today, you are still claiming that my request is still in process and you are apologize for the inconvenience.

What am I suppose to do for I have told you that I am in a corner. You are putting in a inconvenience and are not giving me any solutions.