Still waiting for Sanlam payout

I am following up as it has been one week since I was provided with an action plan stating that payment was pending only the unit price (expected the next day), and that my case has been prioritised to expedite the payout process. This was also confirmed telephonically by Edwil.

To date, there has still been no payout and no meaningful update.

What is even more concerning is that another debit order has gone off this month, despite my clear instruction to terminate this plan. This is completely unacceptable. Additionally, when I log into my account, the plan was now been removed from my profile, which raises serious concerns about transparency and where my funds currently stand.

I require urgent clarification on the following: - Immediate confirmation of when the payout will be processed - Confirmation that my debit order has been cancelled and will not be deducted again - An explanation as to why a debit order was processed after termination - Clarity on the status and location of my funds, given that the plan no longer appears on my profile

This matter has already been marked as urgent, yet there has been no follow-through on what was promised. I expect immediate resolution and clear communication.