still waiting for my providend fund payout

I'm quite disappointed with the service on Sanlam employee benefit department, my provided fund claim was submitted in june 2018, on the 8th of June I received an sms that my tax directive was declined by sars, and I should contact sars, which I did contact sars on the same day, and they advise me that Sanlam used an incorrect reference, on the same day I sent an email to Sanlam that they should re apply and use the correct reference. on the 20th of june I phoned to follow up with my claim only to find out that Sanlam never reapp****. the consultant only escalated this yesterday, that the payments departments must reapply at sars, such poor service, I did everything that was expected on my side, I am waiting for my payment which will never come, until today I am still waiting for Sanlam to advise if they have reapp**** , nothing, dead silence, just a big company with poor service and employees to don't care or follow up. disgusting