CM
Cindy M
1 reviews | Active since Mar 2020
13 Feb 2026, 06:53
Still waiting for my money
I did an investment with sanlam it was a partial investment and tax free. I wanted to access my money put a withdrawal application on the 3rd of Feb till today I haven't received my money. Was told the money will take 24hrs but today is the 13th no money in my account. The sad part i withdrew the money because there was a funeral at home but sanlam failed me. People should choose carefully when investing
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Replies (2)
Sanlam's replyOfficial
13 Feb 2026, 07:30Good morning, Cindy
Our sincere condolences with your loss.
We are also sorry to learn that you have not yet received the payment.
Please send us a private reply with the plan number involved, as well as confirmation of who the plan holder of the plan is.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist with this matter.
Regards
Sanlam Client Care
Our sincere condolences with your loss.
We are also sorry to learn that you have not yet received the payment.
Please send us a private reply with the plan number involved, as well as confirmation of who the plan holder of the plan is.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist with this matter.
Regards
Sanlam Client Care
Sanlam's reply13 Feb 2026, 07:30
Official
Good morning, Cindy
Our sincere condolences with your loss.
We are also sorry to learn that you have not yet received the payment.
Please send us a private reply with the plan number involved, as well as confirmation of who the plan holder of the plan is.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist with this matter.
Regards
Sanlam Client Care
Our sincere condolences with your loss.
We are also sorry to learn that you have not yet received the payment.
Please send us a private reply with the plan number involved, as well as confirmation of who the plan holder of the plan is.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist with this matter.
Regards
Sanlam Client Care
CM
Cindy M's updateReviewer Update
14 Feb 2026, 12:08Good day
Thank u Sanlam we received the money. Thank u for the quick response
Thank u Sanlam we received the money. Thank u for the quick response
CM
Cindy M's update14 Feb 2026, 12:08
Reviewer Update
Good day
Thank u Sanlam we received the money. Thank u for the quick response
Thank u Sanlam we received the money. Thank u for the quick response