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Phindile M
1 reviews | Active since May 2019
04 Jul 2019, 15:09
Still no payout after 3 days
Our father passed away this weekend. We submitted our claim on Tuesday and we have not heard anything from Assupol.We called in numerous times with no answer and went to the branch and told to wait for 24/48 while the funeral is on Saturday.
Everyone’s policies paid out except this nonsense **** advertising and no assistance what so ever. We have not even received our R2500. After the 48 hours we are told to wait for Friday end of business day.
Total *******. Rather cover yourself with a bank
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Replies (1)
Sanlam's replyOfficial
05 Jul 2019, 07:53Dear Phindile,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard with regards to your claim submission and the delay thereof.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard with regards to your claim submission and the delay thereof.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Sanlam's reply05 Jul 2019, 07:53
Official
Dear Phindile,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard with regards to your claim submission and the delay thereof.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard with regards to your claim submission and the delay thereof.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team