ZD
Zolisa D
1 reviews | Active since Jun 2017
19 Jun 2025, 08:26
Still No Feedback on ROT Document – Urgent Follow-Up
I’m really frustrated at this point. It’s been over three months since I submitted my Provident Fund Withdrawal Claim with Sanlam. The ROT document has been sent back by Momentum, and I’ve still had no feedback or proper update.
I was promised that this would be prioritised after the poor service I’ve already dealt with, but it’s clear that hasn’t happened. This delay is completely unacceptable, and I’m honestly disappointed with how this has been handled.
Please let me know exactly when this will be processed — I need a clear answer and timeline now.
Helpful (0)
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Replies (2)
Sanlam's replyOfficial
19 Jun 2025, 08:36Good day Zolisa
Thank you for contacting us about this.
We have relayed your message to relevant department for assistance.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We have relayed your message to relevant department for assistance.
Regards
Sanlam Client Care
Sanlam's reply19 Jun 2025, 08:36
Official
Good day Zolisa
Thank you for contacting us about this.
We have relayed your message to relevant department for assistance.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We have relayed your message to relevant department for assistance.
Regards
Sanlam Client Care
ZD
Zolisa D's updateReviewer Update
20 Jun 2025, 11:06 Hi ,
I would like to follow up again regarding the status of my ROT document, which was sent by Momentum. Could you please confirm when it will be submitted to SARS? I would also appreciate a clear timeline for the rest of the process.
I have been involved in the Provident Fund withdrawal claim process since April, and there have been numerous delays—particularly from Sanlam. Last week, I was informed that my claim would be prioritised due to the extended delay.
I would appreciate it if this could now be actioned as promised. Kindly provide a detailed and realistic update on when I can expect to receive my funds.
I would like to follow up again regarding the status of my ROT document, which was sent by Momentum. Could you please confirm when it will be submitted to SARS? I would also appreciate a clear timeline for the rest of the process.
I have been involved in the Provident Fund withdrawal claim process since April, and there have been numerous delays—particularly from Sanlam. Last week, I was informed that my claim would be prioritised due to the extended delay.
I would appreciate it if this could now be actioned as promised. Kindly provide a detailed and realistic update on when I can expect to receive my funds.
ZD
Zolisa D's update20 Jun 2025, 11:06
Reviewer Update
Hi ,
I would like to follow up again regarding the status of my ROT document, which was sent by Momentum. Could you please confirm when it will be submitted to SARS? I would also appreciate a clear timeline for the rest of the process.
I have been involved in the Provident Fund withdrawal claim process since April, and there have been numerous delays—particularly from Sanlam. Last week, I was informed that my claim would be prioritised due to the extended delay.
I would appreciate it if this could now be actioned as promised. Kindly provide a detailed and realistic update on when I can expect to receive my funds.
I would like to follow up again regarding the status of my ROT document, which was sent by Momentum. Could you please confirm when it will be submitted to SARS? I would also appreciate a clear timeline for the rest of the process.
I have been involved in the Provident Fund withdrawal claim process since April, and there have been numerous delays—particularly from Sanlam. Last week, I was informed that my claim would be prioritised due to the extended delay.
I would appreciate it if this could now be actioned as promised. Kindly provide a detailed and realistic update on when I can expect to receive my funds.