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Anne-Marie Olyn

1 reviews | Active since Jan 2015

22 Aug 2024, 16:26

Still haven't responded to my first complaint

I'm still waiting for them to give me an answer to my complaint here on Hellopeter from the 14th of August. They just send a response saying they'll get back to me just so that they can say on that complaint they've send me a private message. How come it's so difficult for them to answer my question as to why have consultants that can't even read a statement. As a company if you commit to something at least keep your word. I can't even say I'm complaining about atheir service when there's clearly none there and that's just horrible.

0
Replies (8)
Sanlam
Sanlam's reply22 Aug 2024, 16:37
Official
Good day Anne-Marie

Thank you for your review.

We responded to your previous Hellopeter review by requesting your ID number from you via Private reply (here on Hellopeter).

We never received a response from you.

Please respond to the Private reply we will be sending you shortly.

Regards
Sanlam Client Care
AO
Anne-Marie Olyn's update22 Aug 2024, 18:23
Reviewer Update
Wow please tell me that you're joking right when and where was this cuase it's the first time I'm seeing this. And you're only looking for my ID number now after I already logged the complaint on the 14 the you can't be serious cause I've never received this message you supposedly send me. And you can't seriously expect me to give out my ID number here in public wow.
Sanlam
Sanlam's reply23 Aug 2024, 07:45
Official
Good day Anne-Marie

We apologize for the confusion and frustration. Since you are not comfortable providing us with the requested details, in private, we suggest that you contact Sanlam Personal Loans directly to address your complaint.

Regards
Sanlam Client Care 
AO
Anne-Marie Olyn's update23 Aug 2024, 11:59
Reviewer Update
Sanlam just called me a **** straight to my first I've never been this insulted by any company in my life.i didn't even know that that's allowed or acceptable but yeah with them it's. I'm horrified by this how on earth what gives them that right.
Sanlam
Sanlam's reply23 Aug 2024, 12:36
Official
We're truly sorry for your experience and any distress caused. This is not the standard we uphold at Sanlam. We take your concerns seriously and want to resolve this matter.
You are welcome to provide us with the details requested in our private message so we can assist further. 

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply27 Aug 2024, 09:28
Official
Good day Anne-Marie

We have received feedback that Sanlam Personal Loans is busy assisting you.

Regards
Sanlam Client Care
AO
Anne-Marie Olyn's update27 Aug 2024, 11:05
Reviewer Update
Thanks for your assistance in this regard the consultant that ended up assisting me really is an asset to your company. She was amazing in taking responsibility, foxing things and being so understanding. Truly customer service at it's best from her side cause she went the extra mile and even apologize for everything I went through. Once again thanks for your assistance and superior service tax the end to resolve my issue.
Sanlam
Sanlam's reply27 Aug 2024, 11:14
Official
Hello Anne-Marie

Thank you for taking the time to provide us with this feedback.

We really appreciate it and will relay it to her.

Regards
Sanlam Client Care