1 reviews | Active since Sept 2013
Still have not received a cancellation letter and the paid up letter to submit to the new insurer
I have contacted Sanlam SKY on the 20th of March 2020 and advised that I am switching the insurance to another insurance for a better cover and lower premiums I requested a paid up letter as well a the proof of cancellation which was required by the new insurer, I was sent an e-mail by Sanlam Sky with a cancellation form to fill in and return in, I did as advised, well there was a delay due to the lock down rules I had no facilities to sent through the, I then managed to e-mail the form in June, I called Sanlam Sky to follow up, they said the details were received and they need my ID document attached as well, I was not advised prior, well I then sent the ID Doc copy, they never responded, when I call in I am told that I need to send the doc again which they have already, the premiums from the new insurer has been deducting every month on the other end Sanlam SKy is still deducting now I am paying premiums from one policy, I am sure they will not even want to pay back my premiums they have been deducting since they received my the form and the ID doc, they just delaying the process to keep on taking the premiums.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.