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Thando M

1 reviews | Active since Aug 2016

17 Aug 2016, 14:27

Still deducting the premium for my deceased mother...Really Sanlam!

<p>I have called, emailed and called....nah, didnt work. Maybe this method will.</p> <p>My mother passed away four months ago and you are still debiting me, this is sad really....</p>

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Replies (5)
Sanlam
Sanlam's reply17 Aug 2016, 14:41
Official

Dear Thando Mndubu

Thank you for bringing this matter to our attention. We will investigate and refer it to the relevant department for urgent rectification.

Please accept our sincerest apologies regarding this unpleasant matter.

Kind regards
Leigh-Roy Apollis
Consultant: Client Relations

Sanlam
Sanlam's reply19 Aug 2016, 08:38
Official

Good day Thando Mndubu

Your complaint has been investigated . We have been informed that a Sanlam Sky consultant made contact with you. The premiums that was deducted after the date of death will be refunded.

Kind Regards

Client Relations

Sanlam
Sanlam's reply19 Aug 2016, 08:39
Official

Good day Thando Mndubu

Your complaint has been investigated . We have been informed that a Sanlam Sky consultant made contact with you. The premiums that was deducted after the date of death will be refunded.

Kind Regards

Client Relations

TM
Thando M's update22 Aug 2016, 06:56
Reviewer Update

Thank you so much Sanlam for such such prompt and hassle-free solution to my problem. I am also pleased by the level of professionalism expressed by Ms Olwethu Hams....

Sanlam
Sanlam's reply22 Aug 2016, 07:26
Official

Good day Thando Mndubu

Thank you for your post .

We will forward this message to Ms Olwetu Hams.

Regards

Client relations