CF
Christelle F
1 reviews | Active since Jul 2021
23 Jul 2021, 14:34
Still deducting money after account has been settled.
My account is paid up and money is still being deducted from my account. I sent an email to clarify the problem but after 48 hours have still not heard anything back. Will Direct Axis be paying the amount charged when my other transactions cannot go through because they deducted money which they should not have? This is unacceptable
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Sanlam's replyOfficial
23 Jul 2021, 14:56Dear Christelle
We acknowledge your complaint.
The same has been sent to Direct Axis for urgent handling.
Their office will be in contact with you shortly to resolve the matter.
Kind regards
Client Relations
We acknowledge your complaint.
The same has been sent to Direct Axis for urgent handling.
Their office will be in contact with you shortly to resolve the matter.
Kind regards
Client Relations
Sanlam's reply23 Jul 2021, 14:56
Official
Dear Christelle
We acknowledge your complaint.
The same has been sent to Direct Axis for urgent handling.
Their office will be in contact with you shortly to resolve the matter.
Kind regards
Client Relations
We acknowledge your complaint.
The same has been sent to Direct Axis for urgent handling.
Their office will be in contact with you shortly to resolve the matter.
Kind regards
Client Relations