*****sters, ****mers!!

I received a call from sanlam regarding a loan offer which I rejected, after visiting nedbank today to inquire about an offer they informed me that I am jnder debt counseling with sanlam. I'm shocked and disappointed that only one call with them, can out some sort of judgement on my name now I can't apply for a loan due to this. I am a loyal client of sanlam and have never thought I'd ever have such a horrible experience with them.