*****sters from Sanlam

So at the beginning of this month my mom got a debit order from Sanlam for a funeral policy.The surprising part is that she knows nothing about this policy, she immediately tried to reverse it but it was a debi check. She proceeded to call Sanlam and spoke to a lady named Prudence who said she was going to assist and send her some papers to fill for this to be cancelled and she could be refunded. Up until now nothing has been done.My mom is a pensioner and relies on that money to get her medication monthly now she can't because someone decided to de***** her social grant. Please pay back that amount with the interest that she has incurred as she had to go make a loan to get her meds.