Stella Customer Service

Item: Sanlam
Rating: 5
Author: Brian S

Hi,

I would like to give a shout out to Joy Mosime (Call Center Consultant: Direct Marketing) , sent her an e mail requesting an update on my policy, She escalated this to the relevent team and my request was completed in less then 20 minutes. I was amazed with the turn around time and the level of urgency my request received.

Thank you to Joy and the team for you prompt assistance, one does not get such customer service these days and we should give complements when a company or individul does good.

Big up to you guys.

Thanks

Regards Sphe

Helpful (0)

Replies (3)

Sanlam's replyOfficial

05 Feb 2018, 13:44

Good Day Sphe,

Thank you for complimenting Joy's excellent service.

We will make sure your compliment reaches her and her managers.

Proudly Serving,

Assupol Complaints Team

Sanlam's reply05 Feb 2018, 13:44

Official

Good Day Sphe,

Thank you for complimenting Joy's excellent service.

We will make sure your compliment reaches her and her managers.

Proudly Serving,

Assupol Complaints Team

Brian S's updateReviewer Update

13 Feb 2019, 06:53

unfortunatly i resorted in cancelling this cover due to lack of correspondance from you team, all was well dont understand how you can come from rapid response time to no response. This is sad indeed

Brian S's update13 Feb 2019, 06:53

Reviewer Update

unfortunatly i resorted in cancelling this cover due to lack of correspondance from you team, all was well dont understand how you can come from rapid response time to no response. This is sad indeed

Sanlam's replyOfficial

13 Feb 2019, 07:41

Dear Brian,
This is concerning. Thank you for letting us know.
We will be in direct communication with you shortly.
Regards,
Assupol Complaints Manager

Sanlam's reply13 Feb 2019, 07:41

Official

Dear Brian,
This is concerning. Thank you for letting us know.
We will be in direct communication with you shortly.
Regards,
Assupol Complaints Manager