SP
Shane P

1 reviews | Active since Jul 2022

29 Aug 2022, 12:00

Steer Clear of Sanlam Life

Steer Clear of Sanlam for your Life!!!

Policy Number: ***1x8

I need to Lodge a further Formal Complaint into how I’ve been treated by Sanlam.

I have 4 benefits with Sanlam:

Death Benefit

Standalone Functional Impairment with Disability

Standalone Whole Life Physical Impairment

Comprehensive Severe Illness Plus

As I mentioned previously, I have been medically boarded for over two years, since I contracted COVID-19 and suffered permanent lung damage. It has affected our lives in incredible ways and caused much suffering for me and my family.

I took out a policy with Sanlam a while back, to cover me should I get sick and unable to work and earn an income.

Since being medically boarded I have received payments from Momentum and ABSA Life for Occupational Disability. After a huge fight with Sanlam and having to jump through many hoops and go through an incredible amount of Medical Reports, they eventually paid part of my claim. My treating specialist had to get involved and was very frustrated with them

Momentum paid a Dreaded Disease claim for me a few months after I was medically boarded. Sanlam have just denied my medical aid claim – on the same set of Medicals!!!

Whats more - After fighting with Sanlam for years, they have completely ignored the fact that I have two disability benefits! They have paid for the one and COMPLETELY ignored the other.

Be VERY CAREFUL with this crowd, they have been the worst company to deal with and they are obstructive and fight you when you are SICK and VULNERABLE.

Steer clear of this crowd as if your life depended on it – because it just might!!!

0
Replies (3)
Sanlam
Sanlam's reply29 Aug 2022, 13:32
Official
Good day Shane

We take note of your further complaint and have informed the relevant team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply30 Aug 2022, 10:00
Official
Good day Shane

We have received confirmation that you were contacted again.  The call however was cut and they were not able to reach you again on your number.  They have also responded to the email sent by your Broker.  

Regards
Sanlam Client Care
Sanlam
Sanlam's reply01 Sept 2022, 09:39
Official
Good day Shane

We would like to confirm that business has formally escalated escalated your complaint to the internal Arbitrator for a determination. 

Regards
Sanlam Client Care