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bC
bronwyn C

1 reviews | Active since Dec 2012

25 Apr 2018, 16:27

*****ing money

I have requested to cancel my retirement account so you say it is paid up till 1 march. That means you stole money on 1 April.

Now you tell me my account is reinstated. I don't want it ****EN reinstated I want it closed and I want my money.

Next email is to the ombudsman as you are doing your own thing and *****ing money.

I am still waiting for a phone call you promised in beginning of march

0
Replies (7)
Sanlam
Sanlam's reply25 Apr 2018, 16:44
Official

Good day

We acknowledge receipt of your complaint and will refer it to the relevant department for investigation.

Thank you and regards

Client relations

Best regards,

Sanlam
Sanlam's reply25 Apr 2018, 16:45
Official

Good afternoon, i refer to your complaint and acknowledge receipt thereof.

Best regards,

bC
bronwyn C's update25 Apr 2018, 16:46
Reviewer Update
This is my 2nd complaint you still haven't dealt with the first one. Do not pass the buck and say you will refer it to the department as they are ignoring my direct instruction
Sanlam
Sanlam's reply26 Apr 2018, 07:53
Official

We take note of your comment.

Regards,

Client Relations

Best regards,

Sanlam
Sanlam's reply26 Apr 2018, 14:15
Official

Good day

We have been informed that feedback was provided via email .

Kind Regards,

Client relations

Best regards,

bC
bronwyn C's update01 May 2018, 07:57
Reviewer Update
You said my account is closed. You have now ****** 5300. How does a monthly debit order of 1200 jump up to 3800.you have ****** last months and this months money I want it back immediately. You closed my account. T on 1 March and said you will pay me out when ever. I want that money also immediately and atop taking debit orders off my ****EN account
Sanlam
Sanlam's reply02 May 2018, 14:39
Official

Good day

We have been informed that feedback was provided to you via email.

Regards,

Client Relations

Best regards,