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TVDM
Theresa Van Der Merwe

1 reviews | Active since Apr 2011

23 Jan 2024, 11:41

STBF worst TRUST FUND

Requested from STBF a payment on 24 November 2023 with all the required documentation attached in email, send follow-up email on the 11 December 2023 and still did not get a response. Exactly today 2months later no payment was made, no communication whatsoever from Trust was received. Complaint was also made directly, and yet nothing but silence

0
Replies (4)
Sanlam
Sanlam's reply23 Jan 2024, 11:47
Official
Good day Theresa

We are sorry to learn of your service experience and have escalated the matter for assistance.

Regards
Sanlam Client Care

Best regards,

Sanlam
Sanlam's reply25 Jan 2024, 10:39
Official
Good morning Theresa

We have received feedback that Sanlam Trust has been in touch with you.

Regards
Sanlam Client Care

Best regards,

TVDM
Theresa Van Der Merwe's update26 Jan 2024, 13:41
Reviewer Update
Thanks for getting back, but why must we first lodge complaints whether it's internal or on public platform before you respond or take action
Sanlam
Sanlam's reply26 Jan 2024, 14:01
Official
Hello Theresa

Thank you for the feedback.

This is not typical of the service that we provide to our clients.

Your feedback allows us the opportunity to improve our service delivery and we appreciate it.

Regards
Sanlam Client Care

Best regards,