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rvd.arch rvd.arch

1 reviews | Active since Apr 2013

21 Aug 2016, 07:34

Stay away!! Rather do business with any other group

<p>I asked a consultant Betty Cornelissen Moore to move my Provident Fund from Alexander Forbes to Alen Grey as I moved companies. I also said that I am not going to make monthly contributions in the beginning as I start a new business, but will make once off payments. When I wanted to make a payment I discovered that I suddenly don't even have a Provident Fund, but an annuity that is set until 55 yrs of age. This is not what I asked for!!! After numerous calls I was just told sorry you will have wait until you are 55. No help whatsoever. I called their office and still no reply to calls or emails. I went to Onbut and after 6 weeks they still don't have any reply or any reply to me as the customer. This is absolutely shocking to say the least. If you want to do business rather stay away from Sanlam as they don't operate in the interest of the client. </p>

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Replies (3)
Sanlam
Sanlam's reply21 Aug 2016, 07:51
Official

Dear Ronney

We acknowledge receipt of your complaint and apologise for any inconvenience. We'll investigate your case tomorrow and make direct contact with you for feedback.

Regards

Sanlam Client Relations

Sanlam
Sanlam's reply23 Aug 2016, 13:06
Official

Good day

We have been informed that contact was made with Ronney yesterday.

An email was sent to you explaining that the complaint is currently at the FAIS ombudsman and that you will have follow up with them regarding the outcome of your complaint.

Regards

Client Relations

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rvd.arch rvd.arch's update06 Oct 2016, 23:40
Reviewer Update

STILL NOT HAPPY!!!!!!!!!!!!!!! THEY ARE A VERY BAD COMPANY!!!