MH
Michelle H

1 reviews | Active since Nov 2016

17 Jul 2025, 11:27

STAY AWAY from useless Sanlamgap cover.

If you need gap medical cover, avoid Sanlamgap for your own sanity. Months and months after the claim was submitted, I am told every month they are assessing the claim. The claim was submitted in April 2025, it is now almost the end of July 2025. There is no excuse for this level of ineptitude and frankly complete lack of respect for their customers. They behave like this because they can, simple! I'm out of here, waiting for the cancellation form to hit my desk!

0
Replies (2)
Sanlam
Sanlam's reply17 Jul 2025, 11:33
Official
Good morning Michelle

We apologise for your poor service experience and have arranged for assistance from the responsible team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply18 Jul 2025, 14:46
Official
Hello Michelle

We have received notification that Sanlam Gapcover has contacted you.

Regards
Sanlam Client Care