NG
Nokuthula G

1 reviews | Active since Sept 2019

05 Oct 2023, 14:04

Stay away from Sanlam - worst financial service provider

They don’t even deserve that 1 start to start with. They deserve zero star. The worst financial service provider anyone could come across. Pity some organisations uses this organisation a lot but it’s a matter of time till they would realise that by using this organisation they are committing to frustrating their employees and/or former employees. They are very good in collecting premiums but when they have to pay claims they will send you from pillar to post. Worst part they will only acknowledge the claim and it ends there. You will waste your airtime following up with them and be told the same sh*t all over again. There’s the Bomukazi/Bongikazi Ndaba - Claims manager or something who knows nothing about customer service. You can leave thousand messages for this person and he/she will not return your calls/your emails/your messages and will continue with his or her life.

0
Replies (6)
Sanlam
Sanlam's reply05 Oct 2023, 14:21
Official
Good afternoon Nokuthula

We are sorry to learn of your claims experience and have escalated the matter to the responsible department for assistance.

Regards
Sanlam Client Care
NG
Nokuthula G's update05 Oct 2023, 14:36
Reviewer Update
Sanlam likes the term “escalated” I was told more than 5 different occasions that my issue had been escalated to Ndaba s team leader. Not even a single person contacted me from Sanlam to show that these escalations are taken serious. I was told the same nonsense, last week, week before last etc. your complaints process is ineffective- revisit it and improve otherwise you will lose business. You are even misusing the term “escalation”. Your escalations take more than 3 weeks to be resolved then what’s the point?
Sanlam
Sanlam's reply05 Oct 2023, 14:57
Official
Hello Nokuthula

We are sorry to hear that this has been your experience.  We do however appreciate the feedback.

Sanlam Corporate has acknowledged receipt of your complaint and we are now waiting on feedback from them.

We will revert back to you.

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply05 Oct 2023, 15:35
Official
Good afternoon Nokuthula

We have received feedback that initial contact has been made with you and that the matter is receiving attention.

Regards
Sanlam Client Care
NG
Nokuthula G's update05 Oct 2023, 15:53
Reviewer Update
Good day

I can confirm that I have received a call from your client liaison manager and hopefully my query can be resolved asap.

Did it really had to get to this point for one to even have her call returned? Or to even have this matter given attention?

Anyway if this is what makes Sanlam take their clients serious so be it

Sanlam
Sanlam's reply06 Oct 2023, 07:20
Official
Good morning Nokuthula

Thank you for confirming receipt of the phone call.

We appreciate your feedback regarding this matter and have relayed it to the responsible department.

Regards
Sanlam Client Care