Stay away from Sanlam income protectors!

I have a temporary income protector with Sanlam. Claim has been put in with all the necessary documents needed. Sanlam says 10 days to make a decision. My income protector claim has only been approved by 29 November! That was alot more than 10 days. When sending a query regarding it, they just don't respond! I have been booked off for major depression for 3 months. On 29 November the pay out was not processed. When I asked on 2 December regarding my pay out, they said it would take another 10 days to pay out! In the meantime I don't earn any income! Given their processes I am afraid it won't take 10 days to pay out, but another 26 days, which means I have been waiting for a claim that is quite straight forward for 2 months to be processed! And this whole they know I have major depression and anxiety! I will never make use of their products again!