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ilsef I
1 reviews | Active since May 2016
05 Nov 2020, 08:51
Stay away from Sanlam if your money is important to you
Inept, inefficient and unprofessional. Mistakes, call centre messes, what an unpleasant company to deal with. I am taking all my investments from them.
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Replies (2)
Sanlam's replyOfficial
05 Nov 2020, 09:27Dear Ilse
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Sanlam's reply05 Nov 2020, 09:27
Official
Dear Ilse
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Sanlam's replyOfficial
12 Nov 2020, 14:49Dear Ilse
One of our consultants has tried calling you but were unable to reach you. Kindly provide a convenient time for them to call back.
Kind regards,
Sanlam Client Relations
One of our consultants has tried calling you but were unable to reach you. Kindly provide a convenient time for them to call back.
Kind regards,
Sanlam Client Relations
Sanlam's reply12 Nov 2020, 14:49
Official
Dear Ilse
One of our consultants has tried calling you but were unable to reach you. Kindly provide a convenient time for them to call back.
Kind regards,
Sanlam Client Relations
One of our consultants has tried calling you but were unable to reach you. Kindly provide a convenient time for them to call back.
Kind regards,
Sanlam Client Relations