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JC
Jonathan C

1 reviews | Active since Jul 2009

26 Oct 2023, 15:32

Stay Away from Sanlam Gap Cover!

These people provide the worst service I have ever encountered! Every aspect about them is shocking. STAY AWAY FROM THEM PLEASE! They have no idea how to work their own system. They can't go back to look at previous emails with documents attached. If the document they are looking for is not attached to the email they have in front of them it no longer exists! This claim has dragged on since 12/10 now. I phoned to follow-up, because I haven't heard from them in DAYS! Only to find out there are MORE outstanding requirements!

0
Replies (5)
Sanlam
Sanlam's reply26 Oct 2023, 15:38
Official
Good day Jonathan

We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Gapcover.

Regards
Sanlam Client Care
JC
Jonathan C's update26 Oct 2023, 16:51
Reviewer Update
Surprise Surprise! Some lady from Sanlam Gap phoned me to try and assist. She made many promises, including that I can correspond with her directly... Only for her to send the GENERAL CONTACT DETAILS AGAIN!!!
Sanlam
Sanlam's reply27 Oct 2023, 13:30
Official
Good day Jonathan

Please note that the email was sent directly from the consultant's email address and that you did respond to her. The consultant will be assisting you further once the requested documents are received.

Regards
Sanlam Client Care
JC
Jonathan C's update01 Nov 2023, 14:45
Reviewer Update
This matter is STILL NOT RESOLVED!!!
They cannot even handle complaints correctly!
There is truly NO hope!
Sanlam
Sanlam's reply01 Nov 2023, 15:15
Official
Good day Jonathan

We are sorry to hear this and that you feel this way.

We have received a new message from you on another one of your Hellopeter reviews and will be assisting you further under that review.

Regards
Sanlam Client Care