JC
Jonathan C
1 reviews | Active since Jul 2009
30 Oct 2023, 14:18
Stay AWAY from SANLAM GAP COVER
NOTHING is ever acceptable to these people. There is no such thing as a seamless claim. They take FOREVER to respond There are ALWAYS outstanding requirements They are NEVER happy with the documents you get from the Medical Aid They do NOTHING to get the documents THEY need THEMSELVES This claim has dragged forever now! And there is NO END IN SIGHT YET!
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
30 Oct 2023, 15:00Good afternoon Jonathan
We are truly sorry to learn that this has been your claims experience.
We have escalated the matter to the responsible team for their urgent assistance.
Regards
Sanlam Client Care
We are truly sorry to learn that this has been your claims experience.
We have escalated the matter to the responsible team for their urgent assistance.
Regards
Sanlam Client Care
Sanlam's reply30 Oct 2023, 15:00
Official
Good afternoon Jonathan
We are truly sorry to learn that this has been your claims experience.
We have escalated the matter to the responsible team for their urgent assistance.
Regards
Sanlam Client Care
We are truly sorry to learn that this has been your claims experience.
We have escalated the matter to the responsible team for their urgent assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
30 Oct 2023, 15:19Hello Jonathan
The GAP Cover team has indicated that they are in direct contact with you regarding the current claim and that they will continue to communicate with you regarding it.
Regards
Sanlam Client Care
The GAP Cover team has indicated that they are in direct contact with you regarding the current claim and that they will continue to communicate with you regarding it.
Regards
Sanlam Client Care
Sanlam's reply30 Oct 2023, 15:19
Official
Hello Jonathan
The GAP Cover team has indicated that they are in direct contact with you regarding the current claim and that they will continue to communicate with you regarding it.
Regards
Sanlam Client Care
The GAP Cover team has indicated that they are in direct contact with you regarding the current claim and that they will continue to communicate with you regarding it.
Regards
Sanlam Client Care
JC
Jonathan C's updateReviewer Update
01 Nov 2023, 14:43This matter is STILL NOT RESOLVED!!!
They cannot even handle complaints correctly!
There is truly NO hope!
They cannot even handle complaints correctly!
There is truly NO hope!
JC
Jonathan C's update01 Nov 2023, 14:43
Reviewer Update
This matter is STILL NOT RESOLVED!!!
They cannot even handle complaints correctly!
There is truly NO hope!
They cannot even handle complaints correctly!
There is truly NO hope!
Sanlam's replyOfficial
01 Nov 2023, 15:16Hello Jonathan
We have followed up with the responsible department.
Regards
Sanlam Client Care
We have followed up with the responsible department.
Regards
Sanlam Client Care
Sanlam's reply01 Nov 2023, 15:16
Official
Hello Jonathan
We have followed up with the responsible department.
Regards
Sanlam Client Care
We have followed up with the responsible department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
02 Nov 2023, 11:31Hello Jonathan
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
Sanlam's reply02 Nov 2023, 11:31
Official
Hello Jonathan
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
We have received feedback that you have been assisted.
Regards
Sanlam Client Care