JP
Jomar P
1 reviews | Active since Dec 2019
30 Dec 2019, 08:41
Stay away from Sanlam Gap Cover
Sanlam Gap Cover is the most pathetic company in existence. Their staff are unqualified, untrained & illiterate. Their customer service is pathetic yet they are quick to debit your account on time every month. I have submitted 3 claims 3 months back a week apart for the same Dr and are still struggling to get payment. Everyday that i call on my expense i am been bull****ted and told i need to wait 2 days and this has been their response for the last 3 months.
Pathetic is not the word for Sanlam Gap Cover.
Helpful (0)
Replies (11)0
Replies (11)
Sanlam's replyOfficial
30 Dec 2019, 09:30Good day Jomar We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relation
Sanlam's reply30 Dec 2019, 09:30
Official
Good day Jomar We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relation
Sanlam's replyOfficial
30 Dec 2019, 11:03Good day Jomar We were informed that a consultant tried to contact you. They will attempt again during the course of the day. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We value you as a client.
Regards
Client Relations
Sanlam's reply30 Dec 2019, 11:03
Official
Good day Jomar We were informed that a consultant tried to contact you. They will attempt again during the course of the day. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We value you as a client.
Regards
Client Relations
JP
Jomar P's updateReviewer Update
01 Jan 2020, 22:02So after being on the phone yesterday for almost 1.5hrs at my expense Reconciling my medical aid statement & dr’s account to show the shortfall due that i have been trying to sort out since the 16th of Oct being helped from a Prins, Quitshi and finally Vumbhoni i was advised that my query was finalised and they picked up their mistake and certain amounts was miscaptured that would of been recaptured they still paid out only half of the claim submitted 16 Oct, 11 Nov & 12 Dec. I still need to submit another claim for this Dr but can’t because the illiterate consultants of Sanlam are unable to make calculations when more than one claim for the same Dr are submitted.
JP
Jomar P's update01 Jan 2020, 22:02
Reviewer Update
So after being on the phone yesterday for almost 1.5hrs at my expense Reconciling my medical aid statement & dr’s account to show the shortfall due that i have been trying to sort out since the 16th of Oct being helped from a Prins, Quitshi and finally Vumbhoni i was advised that my query was finalised and they picked up their mistake and certain amounts was miscaptured that would of been recaptured they still paid out only half of the claim submitted 16 Oct, 11 Nov & 12 Dec. I still need to submit another claim for this Dr but can’t because the illiterate consultants of Sanlam are unable to make calculations when more than one claim for the same Dr are submitted.
Sanlam's replyOfficial
02 Jan 2020, 07:23Good day, Jomar
We are sorry to hear that about your negative experience. Please do accept our apologies for the service you have received. We have escalated your matter again to the relevant department.
Kind regards,
Client Relations
We are sorry to hear that about your negative experience. Please do accept our apologies for the service you have received. We have escalated your matter again to the relevant department.
Kind regards,
Client Relations
Sanlam's reply02 Jan 2020, 07:23
Official
Good day, Jomar
We are sorry to hear that about your negative experience. Please do accept our apologies for the service you have received. We have escalated your matter again to the relevant department.
Kind regards,
Client Relations
We are sorry to hear that about your negative experience. Please do accept our apologies for the service you have received. We have escalated your matter again to the relevant department.
Kind regards,
Client Relations
Sanlam's replyOfficial
02 Jan 2020, 09:45Good day, Jomar
We have been informed that the relevant department has tried calling you but were unable to reach you. Please refer to the e-mail that was sent to you.
Kind regards,
Client Relations
We have been informed that the relevant department has tried calling you but were unable to reach you. Please refer to the e-mail that was sent to you.
Kind regards,
Client Relations
Sanlam's reply02 Jan 2020, 09:45
Official
Good day, Jomar
We have been informed that the relevant department has tried calling you but were unable to reach you. Please refer to the e-mail that was sent to you.
Kind regards,
Client Relations
We have been informed that the relevant department has tried calling you but were unable to reach you. Please refer to the e-mail that was sent to you.
Kind regards,
Client Relations
Sanlam's replyOfficial
03 Jan 2020, 14:33Good day, Jomar
The relevant department has tried calling you but were unable to reach you. We are closing the matter on this platform. We encourage you to make direct contact with the consultant for a more expeditious handling of your case.
Kind regards,
Client Relations
The relevant department has tried calling you but were unable to reach you. We are closing the matter on this platform. We encourage you to make direct contact with the consultant for a more expeditious handling of your case.
Kind regards,
Client Relations
Sanlam's reply03 Jan 2020, 14:33
Official
Good day, Jomar
The relevant department has tried calling you but were unable to reach you. We are closing the matter on this platform. We encourage you to make direct contact with the consultant for a more expeditious handling of your case.
Kind regards,
Client Relations
The relevant department has tried calling you but were unable to reach you. We are closing the matter on this platform. We encourage you to make direct contact with the consultant for a more expeditious handling of your case.
Kind regards,
Client Relations
JP
Jomar P's updateReviewer Update
03 Jan 2020, 14:40I keep on getting a message that the relevant department tried contacting me however i haven’t received any calls?
JP
Jomar P's update03 Jan 2020, 14:40
Reviewer Update
I keep on getting a message that the relevant department tried contacting me however i haven’t received any calls?
Sanlam's replyOfficial
03 Jan 2020, 14:56Good day, Jomar
We have notified the relevant department of your post.
Regards
Client Relations
We have notified the relevant department of your post.
Regards
Client Relations
Sanlam's reply03 Jan 2020, 14:56
Official
Good day, Jomar
We have notified the relevant department of your post.
Regards
Client Relations
We have notified the relevant department of your post.
Regards
Client Relations
Sanlam's replyOfficial
03 Jan 2020, 15:21Good day, Jomar
We have been informed that the consultant has tried calling you again but there was no answer. Please provide a convenient time for us to call back.
Kind regards,
Client Relations
We have been informed that the consultant has tried calling you again but there was no answer. Please provide a convenient time for us to call back.
Kind regards,
Client Relations
Sanlam's reply03 Jan 2020, 15:21
Official
Good day, Jomar
We have been informed that the consultant has tried calling you again but there was no answer. Please provide a convenient time for us to call back.
Kind regards,
Client Relations
We have been informed that the consultant has tried calling you again but there was no answer. Please provide a convenient time for us to call back.
Kind regards,
Client Relations
JP
Jomar P's updateReviewer Update
03 Jan 2020, 15:32Not sure what is going on because i have both my phones with me? Please try again and try both my numbers?
JP
Jomar P's update03 Jan 2020, 15:32
Reviewer Update
Not sure what is going on because i have both my phones with me? Please try again and try both my numbers?
Sanlam's replyOfficial
06 Jan 2020, 14:59Good day, Jomar
We have been informed that the relevant department has made contact with you. We do encourage you to make direct contact with the consultant for a more expeditious handling of your case.
Kind regards,
Client Relations
We have been informed that the relevant department has made contact with you. We do encourage you to make direct contact with the consultant for a more expeditious handling of your case.
Kind regards,
Client Relations
Sanlam's reply06 Jan 2020, 14:59
Official
Good day, Jomar
We have been informed that the relevant department has made contact with you. We do encourage you to make direct contact with the consultant for a more expeditious handling of your case.
Kind regards,
Client Relations
We have been informed that the relevant department has made contact with you. We do encourage you to make direct contact with the consultant for a more expeditious handling of your case.
Kind regards,
Client Relations