Stay Away From SANLAM

I used to be a client at Sanlam's for years. Unfortunately, due to financial constraints, I've had to cancel my policy. This took a while - their work is/ was in arrears and I had to wait. Then it was a matter of SARS clearance. Then this excuse and that excuse. Their service is atrocious. They don't care about the person in the street who are struggling to get by. I eventually received my money. Then to top it all off, their debit order went off again at the end of the month, So I called in and asked it to be returned. I was advised that it would take 2 weeks for them to send it back. Then apparently, I received an email advising it will take them 25days to have it cleared with the bank. 25 DAYS 25 DAYS How? Where?

Are they in financial difficulties? Is that why they want to hold on to my little bit of R's? It's been 18days already. I'm just wondering how much longer this will take. Will another debit order be processed before I even get this one?