Stay away from Sanlam!

I have been waiting for more than a year for payout. They send a Sanlam Representative to my house a year ago and he promised to sort everything out. I never heard from him again and when I contacted the call center later they said I never responded to their one e-mail which they sent me! I explained that their representative informed me that he was going to sort out everything. They were not interested in my explanation. The next time I called I was told by the call center I have been paid out a year ago. When I asked for proof of payment they came back and said it was a mistake and they will settle the matter in a months time. In the mean time I received a request to rate their quality of service although the matter is not finalized. The request for rating their quality of service is obviously just a routine exercise because if I at all the complaints about their quality of service they are not really concerned about Client's opinions!