1 reviews | Active since Mar 2021
Stay away from SAFRICAN INSURANCE
Please guys don't ever open any type of insurance with SAFRICAN. My aunt has pass on a week and two days ago. I claimed from them a week ago. After spending 40mins at a time waiting for your call to be answered and a lot of other time it wasn't even answered , the phone would just go dead.
First they told me that the policy was last paid in 2019. I send them proof that the policy was paid upto date, then they had a problem with the Reference, I then showed them that the reference has been used since 2014 and my uncle who passed away in 2019, the very same policy paid out for him and my other uncle, even though tone reference digit was missing.
They then send me a letter of rejection based on the policy not being paid. I had to go to Rosebank to see them in person. I spoke to a gentleman, who's name I will not mention at this point. We went step by step through payments dating back to 2019 until current. Every payment for every month was checked and confirmed. It almost to us two hours. He concurred that everything was in order and that payment will be done today. I left at 13h30. Until now, 17h00, no payment has been made. Instead I received a letter of payment from them at 15h30 confirming that payment was made. When I opened it, it was someone else's letter of confirmation. I immediately let them know, the results at 17h00, I've still not received any payment of sort. They need to state that payment would take a couple of weeks not 48 hours.
Further actions will be taken from my side, but if there's any advise as to who I can consult with further, your advice will be appreciated.
Keep well.
SAFRICAN needs to keep their employees accountable for their actions. Disciplinary action against all employees involved needs to be taken, if SAFRICAN wants to set an example that this kind of services is unacceptable and to discourage any future employees to do the same or else this would be seen as just another publicity stunt to pull a wool over the public's eye, as we are already so accustomed to. This kind of action is synonymous with the new South African mentality that has been adopted by people and companies alike.
Accountability needs to be taken and discipline is the correct way to show this.
Thank you for your response, but if SAFRICAN wants to correct my outlook on their company, they need to be the first company that will not sweep such matters under the carpet, but deal with it accordingly.
Keep well!
SAFRICAN needs to keep their employees accountable for their actions. Disciplinary action against all employees involved needs to be taken, if SAFRICAN wants to set an example that this kind of services is unacceptable and to discourage any future employees to do the same or else this would be seen as just another publicity stunt to pull a wool over the public's eye, as we are already so accustomed to. This kind of action is synonymous with the new South African mentality that has been adopted by people and companies alike.
Accountability needs to be taken and discipline is the correct way to show this.
Thank you for your response, but if SAFRICAN wants to correct my outlook on their company, they need to be the first company that will not sweep such matters under the carpet, but deal with it accordingly.
Keep well!