VM
Vanessa M

1 reviews | Active since Jul 2021

18 Aug 2021, 19:26

Stay Away From Assupol Life

I'm so distraughted after Assupol life rejected my late moms life cover today via email due to her not disclosing a pre medical condition. If that's the case why wasn't a full medical record required on inception of the policy instead she was just required to take a HIV test and was in the clear for that and they proceeded to sign her up for the policy. Wasn't the onus suppose to be on the company to require medical records at that time if now they will reject the claim after 6 years of payments. If they wouldn't have covered her life policy for the condition she had why wasn't medical tests required first. Does Assupol require medicial tests only when they have to pay out but during the duration of signing up, monthly debit orders and stop orders its all well. This is mine and my sisters livelihood. She is suppose to go to tertiary next year. I would advise people to not take any Assupol policy covers. They are the worst. I've already told family and friends to stay away from Assupol. I'm taking it to social media now. Honestly this shouldn't be how things are done esp for daughters mourning their mom.

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Replies (1)
Sanlam
Sanlam's reply19 Aug 2021, 06:27
Official
Dear Vanessa, thank you for your review. My sincerest apology for any inconvenience caused. We will investigate your concerns and provide further  feedback to your direct e-mail. Regards, Assupol Complaints Manager