Stay away from any Products underwritten by Sanlam

Stay away from Sanlam products, my grandfather passed away last weekend, i made a claim as i am the beneficiary, i called and was assisted over the phone but after waiting in vein i called to follow up after 2 days and was told that they are waiting for my bankstatement as per the sms sent, upon investigation it revealed that they sent the sms to the wrong person, now after sending i received an email saying my claim will be processed within 4 hours, till today no one called and again upon investigation i am told that Nasasa the organisation that is underwritten by Sanlam is not paying premiums for its members, now i must go to court to have authority of the deceased estate and pay more fees for the bank to issue previous bank statement to prove that the policy was up to date. The service is poor, no one knows anything they always have to ask, it's the worst service a person can get. I