Stay AWAY!!!

I app**** for life cover approximately 5 weeks ago and did not receive or hear anything for these 5 weeks! Today I took it upon myself to see why I havent heard anything as of yet, coming to find out that my application was denied due to medicals!!! Mind you...Medicals that was never even conducted...causing me to wherever I am trying to get life cover, my premiums are now higher because ASSUPOL made up fictive medicals! Upon calling, lines dropped, Lumka has only now responded because I have made the call this morning, so her colleague told her to make contact with me! The complaints department are not even actively listening its like these people are just a bunch of robots! I want the declination removed from my name as I am wondering on what information and medical history its all based! These people need to be retrained with regards to their telephonic etiquette as they are like a bunch of zombies...not actively listening to what you try to tell them! Stay as far away as possible as I cannot even imagine what it would have been like if the policy was accepted, and my kids had to go through this crazy journey I have been on all morning!!!