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eK
eduan K

1 reviews | Active since Mar 2009

22 Apr 2024, 18:19

! star is to much for Sanlam - Disability claim

Good day. I have submitted a disability claim with you a long time ago. I don't get feedback from you. The "wait time" is way past due!!! I don't even receive feedback via e-mail. Just to mention I have been a customer since 1989. What else must I do to get reaction from you guys!!!

0
Replies (7)
Sanlam
Sanlam's reply23 Apr 2024, 07:41
Official
Good day eduan 
 
 We are sorry to hear of your poor client service experience. We have escalated your complaint to the relevant department.
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply25 Apr 2024, 08:08
Official
 Good day eduan

This is to confirm that you have been contacted and is being assisted.
 
 Regards
 Sanlam Client Care 
eK
eduan K's update25 Apr 2024, 11:31
Reviewer Update
Good day

I was contacted indeed. I will review my complaint as soon as everything is100% settled.

Regards

Eduan
eK
eduan K's update25 Apr 2024, 11:34
Reviewer Update
Good day

I was contacted indeed. I will review my complaint as soon as everything is100% settled.

Regards

Eduan
Sanlam
Sanlam's reply25 Apr 2024, 11:37
Official
Thank you for confirming.

 Regards
 Sanlam Client Care 
eK
eduan K's update30 Apr 2024, 06:04
Reviewer Update
Good day.

After my initial complaint I got 'n call from Rushaan Meihuizen. I could not believe the utmost professionalism that my query was delt with from here. Rushaan explained everything clearly and kept me updated every hour during this process. With in a couple of days my claim was settled. Rushaan has restored my faith in this company, and she is truly an asset to the company.! cannot thank Rushaan enough! 6 out of 5 stars for Rushaan.
Sanlam
Sanlam's reply30 Apr 2024, 07:05
Official
Good day eduan

Thank you for taking the time to provide us with this feedback.

It is appreciated and we will pass it on to the relevant team.

Regards
Sanlam Client Care