1 reviews | Active since Oct 2017
Stalling of a death claim payout.
It's has been 10 months since the passing of my father and 6 months since we put in the claim. The Death Claims dept takes an average of 1 week yo respond to a query on email. And they keep requesting the same info and documents from us no matter how many times we submit them. This is tiring and smells of incompetence and just plain insensitivity.
We acknowledge receipt of your posting. However, for us to be able to refer, or investigate your posting, we need more information relating to your late father (i.e. ID,policy nr etc). On receipt of this we will be able to identify who is currently handling the case, and refer it.
Regards
Client Relations
We acknowledge receipt of your posting. However, for us to be able to refer, or investigate your posting, we need more information relating to your late father (i.e. ID,policy nr etc). On receipt of this we will be able to identify who is currently handling the case, and refer it.
Regards
Client Relations
Thank you for the information .
Thank you for the information .
Good day
We have been informed that Ms Blomerus made contact with you.She informed us that she requested additional documentation from you.
Regards,
Client Relations
Good day
We have been informed that Ms Blomerus made contact with you.She informed us that she requested additional documentation from you.
Regards,
Client Relations