*********** staff members

Hi, can someone more superior assist with my query because I am given the runaround from the JNR staff members in the call center.

I requested that my policy be reinstated and sent the outstanding funds for my policy to be reinstated. 2 months later my policy is not reinstated, and funds have still been deducted from my account by Sanlam. I call in to find out the progress of my request and was told the request cannot be completed until the section specifying my height is completed. I asked the agent if that part was important as I feel my height did not change from the time I app**** and now, so important to place my policy on hold. I then took a decision to cancel the policy altogether. A month later I am still fighting for the funds that need to be refunded back into my account and I am told that they were experiencing a system error, but funny enough there is no system error when they are debiting the installments from my bank account. Can you just f**ken refund my money so I can leave Sanlam in peace.