*********** staff and unprofessional service

I submitted a request in Nov-2025 for a policy to be transferred to Sanlam. All the requested information was submitted, yet Sanlam failed to act on it. I received an e-mail a month later requesting the same information, which I directed to the e-mail I sent in Nov-2025. The oversight was acknowledged by Sanlam and I was promised it would be actioned speedily. I asked on numerous occasions what would be done to make good for the poor service and my enquiry was ignored. I sent a complaint on the Sanlam website this month to which I received no acknowledgement or response. To date nothing has been done by Sanlam to action my request from Nov-2025. Every month is a month of benefits foregone as a result of the incompetence of Sanlam.